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Support, procurement, and frequently asked questions

Key information about usage, security, recovery, billing, and procurement is grouped below.

SEAP procurement

Backup Email can be purchased through SEAP from Cloud Based Software SRL. Use the reference below to identify the offer quickly in the platform.

Platform
SEAP
Supplier
Cloud Based Software SRL
CIF
RO36182418
Reference
backup-email-cloud

Company details

Cloud Based Software SRL is a Romanian company on the market since 2016, VAT-registered, with public identification details for contracting.

Name
Cloud Based Software SRL
Trade registry
J2016008064405
CIF
RO36182418
VAT payer
YES
Share capital
200.0000 RON
Address
Paralutelor nr. 7A, bl. D5, ap. 21, Bucharest, Sector 6, Romania
Email
office@cbsoft.ro
Website
www.cbsoft.ro

Payment accounts

RON - LIBRA BANK
RO61BREL0002002364960100
RON - TREZORERIE SECTOR 6
RO29TREZ7065069XXX019059
EUR - LIBRA BANK
RO50BREL0002002364960201
How can I purchase through SEAP?

In SEAP, look for Cloud Based Software SRL, CIF RO36182418, using the reference backup-email-cloud. For offer or contracting clarifications, contact us before placing the order.

What is included in the 100 RON / month plan?

The plan includes the Backup Email app, unlimited connected email accounts, and 50 GB of encrypted storage for emails and files. VAT is added where applicable.

How much does extra storage cost?

Each additional 50 GB package costs 50 RON / month. Extra packages are added only when your encrypted archive grows beyond the 50 GB included in the plan.

Can I store files too, not only emails?

Yes. The plan includes encrypted storage for emails and files. Both use the same zero-knowledge model: content is encrypted locally before upload.

What if I forget my password?

You can unlock your archive with your 12-word recovery phrase or any other device you are already signed in on. If you lose all of those paths at once, the archive cannot be recovered — not even by us. That is exactly why the recovery phrase is essential.

Can you read my email?

No. Your email is encrypted on your device with a key derived from your password, which never reaches us. The client is open source, so you can easily see that only ciphertext is sent before upload. It is a technical impossibility, not just a promise.

Can I verify the encryption myself?

Yes. The app client is open source. You can inspect the code that derives the key, encrypts content locally, and sends only encrypted data to the server.

Where is the data hosted?

Data is hosted in the European Union, in Romania, at our trusted partner pidginhost.com, which operates a dedicated datacenter building.

What happens if my subscription lapses?

Your archive stays readable, downloadable, and exportable (.eml). Only the archiving of new mail pauses. You do not lose access to what you have already archived.

Is my data deleted if I stop paying?

No, nothing is auto-deleted. There is a grace period, followed by a read-only stage in which you can export everything, with clear notices and a deletion date announced well in advance. Nothing is ever deleted silently or instantly.

Can I connect multiple email accounts?

Yes. You can connect as many Gmail, Yahoo, or IMAP accounts as you like. The number of accounts is unlimited on any plan.

Can I export my archive?

Yes. The archive remains exportable, including .eml export for emails. Export matters when you want to keep your own copy or migrate data elsewhere.

Which email providers are supported?

Gmail, Yahoo, and any IMAP-compatible account. For corporate accounts or special configurations, send us the server details and we will check the scenario.

How do I receive the invoice?

For direct or SEAP purchases, invoicing is handled by Cloud Based Software SRL. For billing, contract, or order details, contact us with your company or institution details.

Is there support for institutions or companies?

Yes. We can clarify technical requirements, procurement steps, security information, and storage details before contracting.

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